To keep a track on the status of the preventive action, documentation is a must. Starting from the launch of the program, procedure, day-to-day follow ups and results, everything has to be kept in an understandable order so that it becomes easier to track and understand the flow of the action. In short, documentation is needed for monitoring whether the nonconformity has indeed been prevented. Only after seeing positive result, preventive action can be closed. In case of failure of one preventive action, a second one can be introduced. Although, ISO 9001 does not approve launch of a second preventive action, still to cut the existence of a potential nonconformity, considering a second preventive action is suggested.
However, below are the processes which h you must remember to document:
- Possible Nonconformity
- Finding out the cause
- Action taken to combat the nonconformity
- The closing
- The results.
