If your Document Control system isn’t user-friendly, employees just won’t use it. Because before your people use it, they have to be willing to choose it.
Many factors impact usability of your document control system, such as:
• Integration with other modules: Seamless integration with other modules like the ones discussed earlier makes your document control system more useful to employees, increasing the chances they will use it.
• Flexibility: Your document control system should have the flexibility to adapt to your process. Having to adapt your process to a software system is a direct hit to efficiency, and only increases the likelihood your employees will abandon the system.
• Look and feel: Fonts, logos and other branding elements can make a big impact on whether or not your people feel like the software belongs to them.
You might not think these factors are important, but the truth its they are a major part of the reason why nearly 4 in 10 major software purchases end up as unused “shelfware”.
It’s easy to see how issues like building something to the wrong specification can cause huge problems. But in the end, it’s not just about the big things. It’s also about all the little things that add up to hundreds of lost hours, reducing productivity and profits.
