Give a patient’s personal representative the NPP when the patient is unable to understand it. If there’s no representative, and the patient still can’t read or follow the notice details, ask a knowledgeable staff member to explain it in person.
The same process applies to patients who cannot read the notice because of vision or language problems: Appoint a knowledgeable staff member read or explain it to them. Covered entities must make a good faith effort to deliver the NPP to each patient (or personal representative) and obtain an acknowledgement of receipt as soon as possible.
