In billing we receive paper EOBs and have to scan them into patient accounts. When we receive the EOB’s via paper and not electronically, they come with multiple patients on each page. Is it acceptable to scan the page into the billing section for the patient if their name is on it? How would you handle this?

It would depend on whether the procedure would cause or has a high likelihood of causing an unauthorized use or disclosure. So, for example, if a patient were to request this data and it were released to them, it would be an unauthorized disclosure if it had other patient names on it. I would need more information before I could answer definitively but the procedure seems sloppy at best.