Yes, sponsors and other regulated entities should obtain service agreements with the
electronic service vendor. Before entering into an agreement, the sponsor or other
regulated entity should evaluate and select electronic services based on the electronic
service vendor’s ability to meet the part 11 requirements and data security safeguards
described in the previous bulleted list (see section IV.B). Service agreements should
include a clear description of these specified requirements and the roles and
responsibilities of the electronic service vendor.